Policies & FAQ

Return, Exchange Policy  & Shipping Policy

Refund Policy

Some of our products are made-to-order and we inspect each item before it gets shipped as quality is very important to us. 

Our product imagery is a true representation of the product so please carefully look at the photos and read the product details and dimensions and carefully select your colors of choice before placing your order. Please also ensure that you enter the correct shipping address, as once an order has been processed for shipping we are not able to update any information and are not responsible for incorrect information provided. 

If you have any issues with your order, please email Customer Service within 7 days of receiving your product, and we'll be happy to assist you. In order for us to resolve your issue as quickly as possible, we ask that you describe the issue in detail and, if needed, provide pictures. 

emotive does not provide refunds; however, if you receive a faulty or incorrect item from the one listed on your purchase order or a damaged product upon delivery, we will happily rectify the matter.

Our policies are in place to prevent online fraud and material waste. We appreciate you supporting a small business and strive to keep our customers happy with unique products.

Shipping + Order Processing Time

Shipping on this website is currently only available across the USA. However, if you're looking to ship internationally, we’ve found that Parcl offers an effective workaround!

International Shipping.
Please note: Because Parcl is third party forwarder; shipping with them is at your own risk. We are not responsible for shipments lost after delivery to your forwarding address.
 
If you need help locating a package after we’ve handed it off to Parcl, please contact their support teams. We also do not cover the cost of return shipping internationally. 
Please allow 5-10 business days for production and shipment. Please note that each collection of products on my website may ship separately, so if you ordered several items, they may not arrive all at once. 

Please ensure that you enter the correct shipping address, as once an order has been processed for shipping we are not able to update any information and are not responsible for incorrect information provided. 

Product Care

These products are delicate and should be handled with care and far from reach from younger children who may damage them. Keep them in a dry place and do not submerge the products in water. A dry or slightly damp cloth can be used to clean. To keep the product in good condition use minimal handling.